TERMS OF SERVICE

Last updated: July 26, 2026

1. About Us

These Terms of Service apply to The Japanese Master.

Throughout these Terms, “we,” “us,” and “our” refer to The Japanese Master.

By visiting our website or placing an order, you agree to these Terms of Service, together with our Shipping Policy, Returns & Quality Issues Policy, Privacy Policy, Size Guide, and any other policies displayed on our website.

You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order.

2. Our Products

Our products are made to order specifically for each customer. We do not normally hold pre-produced stock.

Product photographs and descriptions are provided as accurately as possible. However, colors may appear slightly different due to screen settings, lighting, garment batches, and production processes.

Print size, positioning, and layout may vary slightly to achieve the strongest final composition. Garment measurements may also vary within normal manufacturing tolerances. Minor variations of this kind are not considered defects.

3. Sizes and Fit

Customers are responsible for selecting the correct product type and size before ordering.

Please read the product description and Size Guide carefully. For the most accurate comparison, measure a similar garment you already own while it is laid flat and compare those measurements with our size table.

Suggested ages, model photographs, and fit examples are guidance only. They do not guarantee how a particular size will fit an individual person.

Unless required by applicable law, we cannot provide a return, refund, replacement, or exchange because:

• The wrong size, color, style, or product type was ordered

• An adult size was ordered instead of a youth size, or vice versa

• The customer changed their mind

• The customer did not like the fit or appearance

• Several sizes, colors, or styles were ordered for comparison

Please contact us before ordering if you need help understanding the measurements.

4. Personalized Orders

Customers are responsible for checking all information submitted with a personalized order, including:

• Names and spellings

• Dates and numbers

• Wording and characters

• Product, color, and size selections

• Delivery information

Personalized information will normally be produced as submitted. We cannot provide a free replacement or refund for an error entered or approved by the customer, except where required by applicable law.

Each personalized design may be reviewed by our design team before production. We may make minor adjustments to spacing, scale, layout, or positioning to achieve the best production result.

This design review does not make us responsible for identifying or correcting customer-submitted spelling, date, sizing, product-selection, or address errors.

Changes or cancellations must be requested immediately. Once an order has entered production, changes and cancellations cannot be guaranteed.

5. Customer-Submitted Content

By submitting a name, photograph, artwork, logo, text, symbol, or other material, you confirm that:

• You own the material or have permission to use it

• Its use will not infringe another person’s copyright, trademark, privacy, publicity, or other rights

• It is not unlawful, threatening, discriminatory, abusive, or otherwise inappropriate

You grant us and our production partners a limited right to use the submitted material only as necessary to review, create, produce, fulfill, deliver, and support your order.

We reserve the right to refuse or cancel an order containing unlawful, offensive, inappropriate, or potentially infringing content.

If we cancel an order before production, any applicable refund will be issued to the original payment method.

6. Orders and Order Acceptance

Placing an order does not guarantee that it will be accepted.

After placing an order, you should receive an order confirmation at the email address provided during checkout. Please check this confirmation promptly and contact us immediately if anything is incorrect.

We may reject or cancel an order because of:

• Payment failure

• Suspected fraud

• Product or material unavailability

• Production limitations

• An obvious pricing or product-information error

• Unlawful, offensive, or potentially infringing content

• Incomplete information required to produce the order

If we cancel an accepted order before it is produced, we will refund the amount paid for the canceled item.

7. Prices, Payments and Promotions

Prices for our US store are displayed in US dollars unless otherwise stated.

Any applicable taxes, shipping charges, and discounts will be shown at checkout before payment is completed.

We reserve the right to correct an obvious pricing, product, or promotional error. If an error affects an order already placed, we may contact the customer to confirm the corrected order or cancel the affected item and issue a refund.

Free shipping on qualifying orders cannot be combined with another discount or promotion unless expressly stated. If multiple promotions are available, the offer providing the greatest eligible savings will normally be applied automatically.

Payments are securely processed by third-party payment providers. We do not store complete payment-card details.

8. Production

Our products are made to order by selected production partners, primarily within the United States for US orders. We do not use overseas dropshipping for US fulfillment.

Personalized designs normally take approximately 1–2 business days to prepare before production.

Production times are estimates and may vary depending on the product, order volume, material availability, and production facility. An estimated production or delivery date is not a guaranteed delivery date.

9. Shipping and Delivery

Once dispatched, US orders usually arrive within the estimated delivery period shown in our Shipping Policy. Delivery times may vary depending on the customer’s location, carrier delays, weather, holidays, and other circumstances outside our control.

Customers are responsible for entering a complete and accurate delivery address.

Address changes requested after an order has entered production or been dispatched cannot be guaranteed.

If an order is delayed, returned, lost, or delivered incorrectly because the customer supplied an incomplete or incorrect address, we cannot guarantee a free replacement or refund, except where required by applicable law.

Tracking information will be sent when available. If tracking shows that a package has been delivered but it cannot be located, please check the property, mailbox, garage, alternate delivery locations, household members, and neighbors before reporting the issue.

Please review our Shipping Policy for current production estimates, shipping times, address guidance, tracking information, and missing-package procedures.

10. Returns, Refunds and Quality Issues

All products are made to order specifically for each customer. We do not hold pre-produced stock.

Personalized and custom-made products cannot be returned, refunded, or exchanged because of:

• Ordering the wrong size, color, style, or product type

• A change of mind

• Personal preference regarding the fit, color, or design

• Ordering multiple products for comparison

• Incorrect names, dates, spellings, personalization, or other information supplied by the customer

• An incorrect or incomplete delivery address supplied with the order

For non-personalized made-to-order products, we do not accept returns or exchanges for buyer’s remorse unless required by applicable law.

This policy does not affect your rights if an item arrives:

• Damaged or defective

• Incorrectly printed or labeled

• Materially different from what was ordered

• In a different garment size from the size ordered

• Outside the stated manufacturing measurement tolerance

• With a personalization error caused by us or our production partner

Quality issues must be reported within 30 days of delivery, preferably through the issue-reporting link in the post-delivery email.

Please provide:

• Your order number

• A description of the issue

• Clear photographs showing the product and the problem

• Measurement photographs where the concern relates to garment sizing

Do not return an item without contacting us first. A physical return may not be required, and unauthorized returns may not be accepted.

Please read our Returns & Quality Issues Policy and Size Guide before placing your order.

11. Refunds and Replacements

If a reported quality issue is approved, the available resolution may include a free replacement or refund, depending on the circumstances.

Approved refunds will normally be issued to the original payment method. The time taken for a refund to appear will depend on the customer’s bank or payment provider.

We do not guarantee that an approved replacement can be changed to a different product, color, design, or size from the product originally ordered.

Our store policies do not limit any consumer rights that cannot legally be excluded.

12. Intellectual Property

Unless otherwise stated, this website and its original content—including The Japanese Master branding, original designs, graphics, photographs, text, and layouts—belong to or are licensed to The Japanese Master.

You may not reproduce, distribute, sell, modify, publish, or commercially use our content without prior written permission.

Third-party names, artwork, trademarks, and other intellectual property remain the property of their respective owners.

Purchasing a product does not transfer ownership of the underlying design, artwork, branding, or intellectual property to the customer.

13. Website Use

You must not use this website:

• For any unlawful or fraudulent purpose

• To submit false or misleading information

• To transmit viruses or harmful code

• To interfere with the website’s security or operation

• To collect information about other users without permission

• To copy or exploit website content without authorization

We may restrict or terminate access to the website where we reasonably believe these Terms have been violated.

14. Third-Party Services

Our website uses third-party providers for services including website hosting, payments, production, shipping, tracking, analytics, and customer communication.

These providers may process information as necessary to complete and support your order and may operate under their own terms and privacy policies.

Links to third-party websites are provided for convenience. We are not responsible for the content, policies, security, or availability of websites that we do not control.

15. Privacy

Personal information is handled in accordance with our Privacy Policy.

By placing an order, you acknowledge that information required to process, produce, deliver, and support the order may be shared with our payment providers, production partners, delivery carriers, and technology providers.

16. Website Availability and Accuracy

We aim to keep our website accurate and available, but we cannot guarantee uninterrupted or error-free access.

We may correct product descriptions, pricing, availability, policies, or other website information at any time. Changes will not normally affect an order already accepted unless correction is necessary because of an obvious error or legal requirement.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud or consumer rights protected by applicable law.

To the extent permitted by law, we are not responsible for indirect, incidental, or unforeseeable losses, business losses, or losses caused by circumstances reasonably outside our control.

For consumer orders, we are responsible for losses that are a reasonably foreseeable result of our breach of these Terms.

18. Events Outside Our Control

We are not responsible for a delay or failure caused by circumstances reasonably outside our control, including:

• Severe weather

• Natural disasters

• Carrier disruption

• Industrial action

• Customs or border delays

• Internet or system outages

• Material or supply shortages

• Disruption affecting a production partner

We will take reasonable steps to reduce the effect of such events and keep affected customers informed where practical.

19. Changes to These Terms

We may update these Terms when our products, services, policies, or legal obligations change.

The Terms applying to an order will normally be those published on the website when the order was placed.

20. Applicable Law

These Terms and all purchases made through our website are subject to applicable law.

Nothing in these Terms removes any mandatory consumer rights available under applicable federal or state law in the United States.

21. Contact Us

For questions about these Terms or an existing order, please contact:

The Japanese Master
Email: hello@thejapanesemaster.store